Product Concerns and Resolutions

In the rare instance that our product does not meet your expectations or is found to be defective, we provide a variety of solutions to address the issue. Depending on the nature of the concern, the following resolution options are available to you:

• I would like in-house credit for the value of my missing product.
• In-house credit up to 50% of the value of the item
• In-house credit or replacement for missing product
• New product or replacement product up to a 50% discount
• Refund for shipping
• Send out a grommet kit for missing grommet
• Someone to reach out to you.

Resolution Form: 

Have an issue with your order? Visit our customer resolution form. 

Feedback Form: 

Want to leave general feedback about your experience, order, or products? Visit our customer feedback form.